Stories

Woman on a telephone

Combating Spoofed Robocalls with Caller ID Authentication

May 7, 2021

Alpine Communications recently implemented a new Caller ID Authentication solution to minimize the effects of robocalling and Caller ID spoofing for customers. Caller ID Authentication meets the standards of the 2019 Traced Act, which was set forth by the Federal Communications Commission (FCC) and requires voice providers to implement measures to reduce the effects of unlawful robocalling.  Caller ID Authentication technology also allows consumers and law enforcement alike to more readily identify the source of illegal robocalls and reduce their...

Read More →
Woman Man Child Watching TV with a remote control

We Work Hard to Keep FusionTV Costs In Check

April 16, 2021

Are you frustrated by rising cable prices? You’re not the only one. We understand that these are challenging times and Alpine Communications’ goals are to keep FusionTV costs as low as possible for you and keep the programs you enjoy on the air. Sometimes, there are factors beyond our control that impact costs. One factor is broadcast TV fees. You may not be aware, but we pay broadcasters such as ABC, CBS, NBC, and FOX fees. While these broadcasters offer...

Read More →
Alpine's Chris Boesker Broadband Technician

Meet the Crew – Chris Boesker

April 13, 2021

Let us introduce you to Alpine’s newest broadband technician, Chris Boesker. After joining the crew in August 2020, Chris put his stellar customer service skills to work by delighting customers with his responsive, cheerful, cordial nature. Hailing from Inman, Kansas, Chris and his wife, Diana, and daughter, Samantha live in West Union, Iowa, with their pets Tyson and Duke. He is a DIY guy and enjoys working on projects around the house. Chris’s unique talents are being a grill master,...

Read More →

It’s the Law to Call 811 Before You Dig

April 7, 2021

If you plan to begin any project that involves digging – such as building a patio, putting up a fence, or planting bushes and trees — remember to call 811 at least 48 hours before work begins. Every digging job requires a call to 811 to have underground utility lines marked. In some cases, lines are buried close to the surface and could easily be damaged by even shallow digging. Calling 811 to request a utility locate will prevent service...

Read More →

Elkader Deals With Challenges Facing Many Iowa Small Cities

March 15, 2021

Elkader was recently featured in an article showcasing the city’s economic development efforts. City Administrator Jennifer Cowsert shared how Alpine’s fiber-optic broadband services give Elkader a competitive edge. Cowsert said marketing efforts also highlight the local high-speed-internet infrastructure. “Another thing that sets us apart is the fiber optic (availability),” Cowsert said. “That is not everywhere (in Iowa) yet. If people have a work-from-home career, they can do that here and they can partake in our quality of life.” Jennifer Cowsert...

Read More →
Emily Yaddof

Yaddof Charts a Course for Guttenberg’s Vitality

March 5, 2021

With Guttenberg’s Community Vitality Director, Emily Yaddof, at the helm, the community has an experienced leader to navigate the choppy waters of COVID-19. With clear goals for Guttenberg, Emily is charting a course for success. The City of Guttenberg invested in the future of the thriving river town by creating the new position. Emily explained, “Guttenberg has a lot of great groups and community organizations working on projects. My role is to help bring people together to collaborate, so Guttenberg...

Read More →
Jenna Pollock

Pollock Propels Rural Iowa Growth with Attracting Success Initiative

February 26, 2021

Jenna Pollock, Clayton County Conservation director, has passion for Clayton County, nature and being positive. Who says you can’t go home again? Jenna Pollock believes the power of community, recreation, culture, and robust broadband services are attracting natives back to rural Iowa. Jenna is a native of rural Clayton County and a prime example that the road home is paved with opportunities. Pollock is featured in the Times-Register article “Going Places. Here at Home: Jenna Pollock.”  The Clayton County Conservation...

Read More →
Connor Porter

Meet the Crew – Connor Porter

February 13, 2021

We introduce you to the newest member of the Alpine Communications crew, Connor Porter. Hailing from the great state of Washington, Connor and his family recently relocated to Northeast Iowa in the dead of winter. Alpine’s new Support Technician specializes in helping customers with technical issues related to broadband, FusionTV, WiFi, and more. Connor brings a wealth of experience from his previous jobs as a Customer Service Representative, PC Repair Technician, Software Quality Assurance Analyst, Information Technology Support Engineer, and...

Read More →
Ripple Effect Grant

Ripple Effect Grant Helps Attract Success to Northeast Iowa

February 10, 2021

ELKADER, IA (February 10th, 2021) – A local effort to promote the recruitment and retention of a strong and diverse workforce for Clayton County has received a $1,250 Ripple Effect grant. The Ripple Effect grant application was made on behalf of Clayton County Conservation by Alpine Communications, one of the city’s providers of internet, television, cellular, and phone services. In addition to the $1,250 Ripple Effect grant, Alpine Communications will provide a matching grant of $1,250 for a total of $2,500 in grant funding for...

Read More →
Couple Using Computer Taxes

Stay Safe From Cybercrime During Tax Time

February 1, 2021

Tax season is prime time for online scams. With the April 15 filing deadline just two months away, cybercriminals are looking to lift your personal information to cash in on a refund request and/or steal your identity. The problem is rampant: in 2015, the Federal Trade Commission received close to half a million complaints, and nearly half (45 percent) – were tax fraud-related. Cyber thieves are crafty: they can break into your account or device and literally steal your online...

Read More →