May 7, 2021
Alpine Communications recently implemented a new Caller ID Authentication solution to minimize the effects of robocalling and Caller ID spoofing for customers.
Caller ID Authentication meets the standards of the 2019 Traced Act, which was set forth by the Federal Communications Commission (FCC) and requires voice providers to implement measures to reduce the effects of unlawful robocalling. Caller ID Authentication technology also allows consumers and law enforcement alike to more readily identify the source of illegal robocalls and reduce their frequency and impact.
This service will give customers with Caller ID service more confidence that the caller ID information they receive is accurate. “Alpine is excited to implement this Caller ID Authentication solution,” said Chris Hopp, general manager. “We are committed to delivering an excellent customer experience to the communities we serve, and this Caller ID Authentication technology will minimize the impacts of unwanted spoofing and robocalling for our customers.”
“Alpine is excited to implement this Caller ID Authentication solution. We are committed to delivering an excellent customer experience to the communities we serve, and this Caller ID Authentication technology will minimize the impacts of unwanted spoofing and robocalling for our customers.”
Chris Hopp, General Manager
What is Robocalling?
Robocalls are calls made with an autodialer or that contain a message made with a prerecorded or artificial voice. Keep in mind that many robocalls are legal and the term “robocall” covers a wide array of calls, such as school closing announcements and prescription or medical appointment reminders. The most complex part is identifying the illegal calls in real time to be able to block them without blocking lawful calls. Caller ID Authentication is helping Alpine to identify illegal calls.
What Is Spoofing?
Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Scammers often use neighbor spoofing so it appears that an incoming call is coming from a local number, or spoof a number from a company or a government agency that you may already know and trust. If you answer, they use scam scripts to try to steal your money or valuable personal information, which can be used in fraudulent activity.
