Stories

Collecting Mittens and Warming Hearts for Ten Years

January 30, 2019

Ten years ago, an idea was brought to life by the employees at Alpine Communications.  They were inspired to begin collecting cold weather gear, which developed into the Alpine Mitten Tree Program. Over the years, the program has become more and more popular, as caring customers and employees have donated new and hand-made hats, gloves, mittens, and scarves in an effort to warm the heads, hands, and hearts of families in our community. “As a mom of three kids, I...

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Why Our Standards Make Us Different

January 16, 2019

Is different better? It depends on who you ask. If you direct that question to someone at Alpine Communications, you’ll likely receive a resounding, “yes!” When it comes to serving our customers, we work to serve you in a different way than you would expect. We believe being different is better. Here’s why. We believe connected communities become thriving communities.  This statement is the heart and soul of our company. This belief is manifested through each interaction with our employees. ...

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How Connected Are You?

January 16, 2019

When you’re connected, you’re better able to become a part of the community. Staying informed about local happenings is easier. Volunteering your time or serving as a community leader more naturally fall into place. This is one of the many reasons we believe that connected communities become thriving communities. When you personally are connected, you are automatically part of it. We live in rural America where, I’d argue, connection is more important here than ever. Connections help keep us living...

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Five Ways to Identify a Phishing Attack

January 16, 2019

Phishing attacks are becoming more sophisticated and convincing, causing their victims to face extreme losses in their businesses. In fact, in 2017, 76 percent of organizations said they experienced phishing attacks. These scams are more common than you think and need to be considered a top priority when it comes to mitigating business risks. But what are phishing attacks, and how can you identify them? A phishing attack is when a cybercriminal pretends to be someone they are not via...

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Central Goes Live with Warrior Sports

January 11, 2019

  Have you ever stepped away from a game to grab a bag of popcorn, only to hear cheering and find out that you missed the best play of the game? A local school district’s leadership team made a fast-break to prevent this frustrating occurrence from happening at their new concession stand. As part of its $7 million Central Community School District in Elkader, Iowa, superintendent Nick Trenkamp set out to solve a pesky problem. Fans working or waiting in...

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Faces of the Brand – Lori Keppler

December 5, 2018

She’s a teacher, mother, grandmother, wife, friend, clown, mentor, servant, face painter, balloon artist, fear-fighter, and true renaissance woman. For Lori Keppler, Alpine’s customer service manager, she will move mountains to connect people to their communities. As the customer service manager and advocate, Lori is tenacious about getting it right.  Her desire to care for customers is what ignites the most passion for her work. “I enjoy how it all comes together: from the beginning when a customer calls in,...

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Why we are tenacious about getting it right

November 2, 2018

We aren’t the only communications provider to value customer service. Alpine Communications isn’t the only company that values training its employees to handle any kind of customer need. And, we’re certainly not the only ones who put the customer’s needs above anything else. However, I can say with confidence, that we’re the best at one thing: we are tenacious about getting it right. It can hold a variety of different meanings, depending on the situation. Getting “it” right could be...

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Alpine’s Important Role in Economic Development

October 12, 2018

Thriving communities have one thing in common: they are connected. One of the best ways for communities to stay connected is for the businesses within the community to step up, become leaders and find opportunities for economic development. This can take form in a variety of ways. A business could support or fund a community cause. It could sponsor a community event. It could provide scholarships for it’s local students. The way they support isn’t as important as the support...

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Annual Appreciation Dinner Winners and Wrap-Up

October 10, 2018

Although the event was a few weeks later than usual, Alpine served over 840 hungry customers from all over Northeast Iowa at our 13th Annual customer appreciation dinner on October 4, 2018. Planning and preparations take place months in advance of the dinner and it’s all-hands-on-deck the day of the dinner. Executing an event of this size is made possible with the help of Alpine’s 19 employees, their spouses, spouses, significant-others, and children.   The highlight of the evening is...

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10 Ways to Protect Yourself From Fraud, Scams, and Schemes

August 21, 2018

Like you, we understand how frustrating unwanted robocalls, technical support scams, spam emails, junk mail, and pop-up ads can be.  We experience the same challenges as consumers.  It is difficult to discern what is real and what is fake as scammers become more sophisticated with their tricks and schemes. How can Alpine Communications help you protect yourself from fraud and deception? We have some tips for you to protect yourself from common types of fraud. Don’t wire money, send a...

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