customer service Archives - Alpine Communications

Meet the Crew – Connor Porter

February 13, 2021

We introduce you to the newest member of the Alpine Communications crew, Connor Porter. Hailing from the great state of Washington, Connor and his family recently relocated to Northeast Iowa in the dead of winter. Alpine’s new Support Technician specializes in helping customers with technical issues related to broadband, FusionTV, WiFi, and more. Connor brings a wealth of experience from his previous jobs as a Customer Service Representative, PC Repair Technician, Software Quality Assurance Analyst, Information Technology Support Engineer, and...

How to Improve the Speed of Your WiFi Network

June 10, 2020

Let’s face it, when it comes to internet connections, more is more. With Alpine High-Speed Internet, you can do more, connect more, and experience more, faster. Customers frequently ask, “how much internet speed do I need?” There’s no single right answer. For some customers, a download speed of up to 5 Mbps may work fine. Other households may need a download speed of up to 50 Mbps or more to keep everybody in the family happy. How to Improve the...

Lara Duff Customer Service Representative

Lara Duff – Faces of the Brand

April 27, 2020

When you meet Lara Duff, you will quickly learn that she has a zest for life, a witty sense of humor, and genuine care for helping others. Lara is an Elkader, Iowa native and has worked as a customer service representative for Alpine since 2016. When asked what ignites a passion for her work, Lara described, “I like to fix problems and think in different ways or logistically to find solutions.” Her favorite moments with customers are helping them set...

COVID-19: Ways to Connect

March 16, 2020

There are many ways you can connect with Alpine Communications without coming into the office or leaving the comfort of your home. Please rest assured that all methods are safe and can be a convenient alternative to in-person contact. Support Options: SmartHub — Log in to your SmartHub account to pay your bill or submit a trouble ticket. You can also manage your account 24/7, set up payments, check usage and much more. There is even an easy-to-use app you...

Local Connections Make the Difference

February 7, 2020

As we approach Alpine’s 23rd year of business in Northeast Iowa, we also celebrate another important milestone. In March 2003, Alpine Communications moved all customer service operations to a newly constructed building in Elkader. Creating a personalized service experience for customers was one of many local investments during the early years of the company. We hired new staff, streamlined processes, and internalized functions that were previously outsourced because of logistics. Most importantly, we got to know our customers and community...

We Believe Communities Thrive When They Are Connected

December 11, 2019

I am sure many of you have seen our statement regarding Alpine Communications’ commitment to the communities we serve: “We believe connected communities become thriving communities,” but are curious about what that looks like each and every day. This statement can be best exemplified by comments and stories shared by your favorite Alpine Communications’ staff member. Each week Alpine employees share their most notable success story of the week. I’m confident it will come as no surprise to you that our employees take great pride in being able to assist you in connecting with...

Faces of the Brand – Tammy Sylvester

October 17, 2019

Tammy Sylvester’s desire to help customers connect to loved ones is her driving purpose at work. As a 13-year member of Alpine’s customer service time, she takes the time to provide individualized solutions by match the right technology to the customers’ needs. Tammy has witnessed first-hand how broadband has revolutionized the way people connect. She described, “When I first started at Alpine, most everyone had a desktop computer, and many customers still used dial-up Internet. There were no smartphones or...

Tag Archive: customer service