Stories - Page 10 of 22 - Alpine Communications

Aureon Charity Grant Program Provides Boost to Elgin Historical Society Through Partnership with Alpine Communications

June 15, 2021

Aureon’s Charity Grant Program provides financial assistance to various public and private nonprofit agencies for community-based projects. Since 1994, Aureon has awarded nearly $1 million to rural communities through this program. See first-hand how recent Charity Grant contributions positively impacted the Elgin Historical Society in Elgin, Iowa. For years, historical societies across the state have acted as a point of truth when it comes to historical and family events that created their respective communities. These societies are dedicated to collecting...

Meet the Crew – Justin Jacobsen

June 14, 2021

Let’s introduce you to Justin Jacobsen, Alpine’s newest member of the network operations team. Justin joined Alpine Communications in August and brought a diverse set of skills to assist customers. At Alpine, Justin specializes in telephone access equipment and assisting customers with internet and FusionTV questions. Justin moved from New Mexico to Elgin, Iowa, last year. He has family roots in West Union, Iowa, and St. Charles, Missouri, where Justin attended Missouri S&T and studied computer engineering. Before joining Alpine,...

Hazen Loan Receives Aureon 2021 Aureon Scholarship

June 4, 2021

Hazen Loan $3,000.00 2021 Aureon Scholarship Recipient DES MOINES, IA, June 4, 2021 – Aureon has announced the recipients of its 2021 Scholarship Program totaling $10,000. Six deserving high school students from across the state were selected to receive varying scholarship amounts for demonstrating excellence in the classroom and their community. The Aureon Scholarship Program is proud to support outstanding students who plan to pursue careers in science, technology, engineering, and mathematics (STEM). Aureon has awarded over $100,000 in total...

Don’t Let These Phone Failures Happen to You

May 21, 2021

There are times when being able to make a call goes beyond convenience to become a safety issue. If you rely solely on a cell phone and don’t have a landline in your home, you run the risk of experiencing phone failures like these: Emergency 911 dispatchers can’t locate you. Calls from cell phones are not part of the 911 database and can’t always be pinpointed by dispatchers. If a child doesn’t know the address or an adult is unable...

Watch Out for Tech Support Scams

May 14, 2021

When you communicate with tech support, you want them to help you solve computer problems, not create them! Yet, that’s exactly what scammers pretending to be tech support personnel are doing. Here’s how it works: Pop-up ads claiming to sell fixes for your computer lead you to a website to download the software. The website includes a phone number for you to call to “register” the software. When you call, the person on the other end of the line requests...

Combating Spoofed Robocalls with Caller ID Authentication

May 7, 2021

Alpine Communications recently implemented a new Caller ID Authentication solution to minimize the effects of robocalling and Caller ID spoofing for customers. Caller ID Authentication meets the standards of the 2019 Traced Act, which was set forth by the Federal Communications Commission (FCC) and requires voice providers to implement measures to reduce the effects of unlawful robocalling. Caller ID Authentication technology also allows consumers and law enforcement alike to more readily identify the source of illegal robocalls and reduce their...

Answers To Your Questions About the Universal Service Fund

May 1, 2021

WHAT IS THE UNIVERSAL SERVICE FUND (USF)? The USF is a government-administered fund (not a government-paid fund) to support the provision of telecommunications services in rural and high-cost areas, to low-income consumers, and to schools, libraries, and healthcare facilities nationwide. All telecommunications customers contribute to the USF on an equal basis. Congress authorized the Federal Communications Commission (FCC) to implement the USF. HOW DOES IT WORK FOR ALPINE COMMUNICATIONS? The Universal Service High-Cost Program is designed to ensure that consumers...

Woman Man Child Watching TV with a remote control

We Work Hard to Keep FusionTV Costs In Check

April 16, 2021

Are you frustrated by rising cable prices? You’re not the only one. We understand that these are challenging times and Alpine Communications’ goals are to keep FusionTV costs as low as possible for you and keep the programs you enjoy on the air. Sometimes, there are factors beyond our control that impact costs. One factor is broadcast TV fees. You may not be aware, but we pay broadcasters such as ABC, CBS, NBC, and FOX fees. While these broadcasters offer...

Alpine's Chris Boesker Broadband Technician

Meet the Crew – Chris Boesker

April 13, 2021

Let us introduce you to Alpine’s newest broadband technician, Chris Boesker. After joining the crew in August 2020, Chris put his stellar customer service skills to work by delighting customers with his responsive, cheerful, cordial nature. Hailing from Inman, Kansas, Chris and his wife, Diana, and daughter, Samantha live in West Union, Iowa, with their pets Tyson and Duke. He is a DIY guy and enjoys working on projects around the house. Chris’s unique talents are being a grill master,...

It’s the Law to Call 811 Before You Dig

April 7, 2021

If you plan to begin any project that involves digging – such as building a patio, putting up a fence, or planting bushes and trees — remember to call 811 at least 48 hours before work begins. Every digging job requires a call to 811 to have underground utility lines marked. In some cases, lines are buried close to the surface and could easily be damaged by even shallow digging. Calling 811 to request a utility locate will prevent service...

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